1
Return Eligibility
You may request a return or exchange within
14 days of receiving your order.
To qualify for a return, items must:
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be returned in their original packaging.
-
Be free from stains, perfume, makeup, deodorant marks, or damage.
Items that do not meet these conditions may be refused.
2
Non-Returnable Items
The following items cannot be returned or exchanged unless they
are faulty:
- Custom-made or made-to-measure garments.
- Altered or personalised items.
- Gift cards.
- Clearance or sale items, unless faulty.
3
Exchanges
If you require a different size or colour, please contact us within
14 days of delivery.
Exchanges are subject to stock availability.
4
Faulty or Incorrect Items
If you receive an incorrect or defective item, please notify us
within 48 hours of receiving
your order by emailing
info@gngvogue.com
with photographs of the item.
Where a fault is confirmed, GNG Vogue will arrange a replacement,
exchange, or refund.
5
Refunds
Once we receive and inspect your returned item, we will notify you
of the outcome.
Approved refunds will be processed to your original payment method
within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the item is
faulty or sent in error.
6
Return Shipping
Customers are responsible for return shipping costs unless the item
received is faulty or incorrect.
We recommend using a tracked shipping service, as GNG Vogue cannot
be responsible for returns lost in transit.
